I ordered the wrong part. What should I do?

If you’ve ordered the wrong part, please follow the guidance below.

If your order hasn’t been dispatched

Please email warehouse@squaremotorcycleparts.co.uk as soon as possible with your order number and details of the mistake.

We’ll check whether your order can be changed or cancelled. Orders can be processed quickly, so we cannot guarantee that we’ll be able to make changes before dispatch.

If your order has already been dispatched

You can request a return within our 30-day returns period, provided the item is unused and in its original condition. Please keep the original packaging where possible.

Follow the instructions in How do I return an item?. All returns must be authorised by our after-sales team before you send anything back.

Not sure which part you need?

Please contact us before placing another order. Include your motorcycle’s make, model and year, along with details of the part you need. Photos of the original part and any part numbers can also help us check suitability.