My order hasn't arrived

If your order hasn't arrived within the expected delivery timeframe, we're here to help.

Before Contacting Us

Please check the following first:

• Track your parcel using the tracking link provided in your dispatch email (if applicable).
• Check with neighbours or other household members in case the parcel has been accepted on your behalf.
• Look in any safe places around your property where the courier may have left the parcel.
• Check the delivery status. Sometimes parcels are marked as delivered shortly before they actually arrive.

If Your Order Still Hasn't Arrived

If you've completed the checks above and your order is still missing, please contact our warehouse team as soon as possible.

Email: warehouse@SquareMotorcycleParts.co.uk

To help us investigate quickly, please include:

• Your order number.
• Your full name.
• Your delivery postcode.
• A brief description of the issue (for example, tracking hasn't updated, marked as delivered but not received, or delayed in transit).

What Happens Next?

Our warehouse team will investigate your shipment with the courier and keep you updated. Depending on the outcome, we will advise the next steps, which may include locating the parcel, arranging a replacement, or discussing any other appropriate resolution.

Please note that investigation times vary depending on the courier and the circumstances of the delivery.