To resolve a chain that doesn't fit, first confirm that the correct chain has been supplied.
Please check:
- The part number printed on the box
- The part number shown on the packing slip
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If the part numbers do not match, please contact customer service and advise them of the picking error. Please provide the following details:
- Name
- Order number
- Part number printed on the box
The customer service advisor will then be able to arrange for the correct chain to be supplied.
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If the part numbers do match, please contact customer service and provide them with the following details:
- Name
- Order number
- Manufacturer
- Model
- Year of manufacture
- Registration number (if applicable)
The customer service advisor will then be able to check the details against our data and third party data sources to see why the error has occurred and to get it resolved for you.
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